Privacy Policy

Effective Date: 27/07/2025
Last Updated: 27/07/2025

Introduction

This Privacy Policy describes how we collect, use, and protect your information when you play NeoJump (“the Game”) on mobile devices (iOS and Android) or through our web platform. This policy applies to all versions of NeoJump.

1. Information We Collect

1.1 Account Information

When you create an account or log in to NeoJump, we collect:

• Username and display name
• Email address (if provided)
• Encrypted password for account security
• User account preferences and settings

1.2 Game Data

We automatically collect information about your gameplay:

• Game scores and high scores
• Level progression and achievements
• In-game currency and items purchased
• Skin and customization unlocks
• Leaderboard rankings and statistics
• Referral system participation and rewards

1.3 Technical Information

We collect technical data to ensure proper game functionality:

• Device type and operating system version
• Game version and platform (iOS, Android, Web)
• Device identifier for crash reporting and analytics
• Network connection status (online/offline)
• App performance metrics and error reports

1.4 Analytics and Usage Data

We collect information about how you interact with the Game:

• Time spent playing and session frequency
• Game features used and preferences
• User interface interactions
• In-app purchase behavior
• Marketing campaign effectiveness

1.5 Optional Information

You may choose to provide:

• Social media profile information for sharing features
• Friend referrals and social connections
• Push notification preferences
• Feedback and support communications

2. How We Use Your Information

We use the collected information for:

2.1 Game Operations

• Providing and maintaining Game functionality
• Saving your game progress and preferences
• Enabling multiplayer features and leaderboards
• Processing in-app purchases
• Managing user accounts and authentication

2.2 Improvement and Analytics

• Analyzing game performance and user experience
• Identifying and fixing bugs and technical issues
• Developing new features and content
• Optimizing game balance and difficulty

2.3 Communication

• Sending important Game updates and notifications
• Providing customer support
• Responding to your inquiries and feedback
• Sending promotional content (with your consent)

2.4 Safety and Security

• Preventing fraud and unauthorized access
• Enforcing our Terms of Service
• Protecting against cheating and abuse
• Maintaining fair play environment

3. Information Sharing and Disclosure

3.1 Third-Party Services

NeoJump uses the following third-party services that may collect your information:

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights and safety.

3.4 Consent-Based Sharing

We may share information with your explicit consent for specific purposes not covered in this policy.

4. Data Storage and Security

4.1 Data Storage

• Game data is stored both locally on your device and on secure cloud servers
• Account information is stored on Microsoft PlayFab servers
• Local data includes game progress, settings, and cached content

4.2 Security Measures

• Passwords are encrypted using industry-standard methods
• Data transmission is protected using secure protocols
• Access to personal information is limited to authorized personnel
• Regular security audits and updates are performed

4.3 Data Retention

• Account information is retained while your account is active
• Game data is kept for service improvement and support purposes
• You may request deletion of your account and associated data
• Some anonymized data may be retained for analytics purposes

5. Your Privacy Rights

5.1 Access and Control

You have the right to:

• Access your personal information we have collected
• Update or correct inaccurate information
• Delete your account and associated data
• Opt-out of promotional communications
• Control push notification settings

5.2 Data Portability

You may request a copy of your personal data in a commonly used format.

5.3 Withdrawal of Consent

You may withdraw consent for data processing where consent is the legal basis for processing.

5.4 Exercising Your Rights

To exercise these rights, contact us at support@neojump.online with your request and account information.

6. Children’s Privacy

NeoJump is designed for general audiences. We do not knowingly collect personal information from children under 13 (or applicable age in your jurisdiction) without parental consent. If we become aware that we have collected information from a child without proper consent, we will take steps to delete such information.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

8. Push Notifications

If you enable push notifications, we may send you:

• Game updates and new feature announcements
• Special events and limited-time offers
• Daily reward reminders
• Social interaction notifications

You can disable push notifications through your device settings at any time.

9. Cookies and Tracking Technologies

The web version of NeoJump uses:

• Essential Cookies: Required for basic game functionality
• Analytics Cookies: Help us understand user behavior and improve the game
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• In-game notifications
• Email (if you have provided an email address)
• App store update descriptions
• Posting on our website

11. Regional Privacy Rights

11.1 European Union (GDPR)

If you are in the EU, you have additional rights under GDPR including:

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge complaints with supervisory authorities

11.2 California (CCPA)

California residents have specific rights regarding personal information under the California Consumer Privacy Act.

11.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where NeoJump is available.

12. Contact Information

13. Opt-Out Instructions

13.1 Analytics Opt-Out

To opt-out of analytics tracking:

• Mobile: Adjust privacy settings in your device’s settings app
• Web: Use browser privacy settings or do-not-track preferences

13.2 Marketing Communications

To unsubscribe from promotional emails or notifications:

• Use the unsubscribe link in emails
• Adjust notification preferences in game settings
• Contact our support team

13.3 Account Deletion

To delete your account and all associated data:

1. Contact our support team with your deletion request
2. Verify your identity as required
3. Allow up to 30 days for complete deletion processing