Data Deletion Request
Your Privacy Rights: You have the right to request deletion of your personal data from NeoJump at any time. This page allows you to submit a data deletion request easily and securely.
What Data Will Be Deleted
When you submit a data deletion request, we will permanently remove the following information associated with your account:
- Account Information: Username, email address, and profile data
- Game Progress: Scores, achievements, unlocked items, and statistics
- Preferences: Game settings, customizations, and preferences
- Purchase History: Records of in-app purchases and transactions
- Social Data: Friend connections, shared content, and social interactions
- Analytics Data: Gameplay analytics and usage statistics linked to your account
⚠️ Important Notice
This action cannot be undone. Once your data is deleted, you will lose all game progress, achievements, purchased items, and account history permanently. You will need to create a new account to play NeoJump again.
Submit Your Deletion Request
✅ Request Submitted Successfully
Your data deletion request has been received. You will receive a confirmation email within 24 hours, and your data will be permanently deleted within 30 days.
What Happens Next
Request Received
We receive and review your deletion request within 24 hours
Identity Verification
We may contact you to verify your identity and account ownership
Data Deletion
Your data is permanently deleted from all our systems within 30 days
Confirmation
We send you a final confirmation email once deletion is complete
Legal Information
This data deletion process complies with:
- GDPR (General Data Protection Regulation) – Right to erasure for EU residents
- CCPA (California Consumer Privacy Act) – Right to delete for California residents
- Google Play Store Policies – Data deletion requirements for app publishers
- Other applicable privacy laws – Based on your jurisdiction
Need Help or Have Questions?
If you have trouble with this form or need assistance with your deletion request, you can contact us directly:
Frequently Asked Questions
How long does the deletion process take?
We complete data deletion within 30 days of receiving your verified request. Most deletions are processed within 7-14 days.
Can I recover my data after deletion?
No, data deletion is permanent and cannot be reversed. Please ensure you want to permanently delete your account before submitting this request.
Will this affect my app store purchases?
Deletion from NeoJump does not affect your Google Play Store purchase history. Contact Google Play Store directly for purchase-related inquiries.
What if I can’t remember my account details?
Provide as much information as you can remember. We’ll work with you to identify and verify your account using alternative methods.